Here’s a professional Refund & Returns Policy page for your brand JewellerySaleOnline.co.uk:

Refund & Returns Policy

Last Updated:

At JewellerySaleOnline.co.uk, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns Eligibility

You may return your item(s) if:

• The return request is made within 14 days of receiving your order
• The item is unused, unworn, and in original packaging
• The item is in the same condition as received

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

• Personalised or custom-made jewellery
• Earrings (for hygiene reasons)
• Items marked as Final Sale

3. How to Request a Return

To initiate a return:

1. Contact our support team at [sales@jewellerysaleonline.co.uk]
2. Provide your order number and reason for return
3. Wait for return approval and instructions

Please do not send items back without prior approval.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a tracked delivery service
• We are not responsible for lost or damaged returns

5. Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund
• If approved, your refund will be processed within 5–10 business days
• Refunds will be issued to the original payment method

6. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect

If you need an exchange, contact us at [sales@jewellerysaleonline.co.uk].

7. Damaged or Faulty Items

If you receive a damaged or faulty item:

• Notify us within 48 hours of delivery
• Provide photos as evidence
• We will arrange a replacement or full refund at no extra cost

8. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your card provider (processing times may vary)
• If the issue persists, contact us at [sales@jewellerysaleonline.co.uk]

9. Order Cancellations

• Orders can only be cancelled within 24 hours of placing the order
• Once processed or shipped, orders cannot be cancelled

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: [sales@jewellerysaleonline.co.uk]
Website: JewellerySaleOnline.co.uk